Al-Mishkah Books

Online Store Policy

Customer Care

At Al-Mishkah Online Book Store, we're dedicated to providing you with a smooth and enjoyable shopping experience. Whether you have questions about our extensive Islamic book collection, need help navigating the website, or require assistance with your order, our friendly customer care team is here to assist you.

Here are the ways you can reach us:

Email: Our customer service representatives are available to answer your inquiries by email at [email protected] We strive to respond to all emails within 48 business hours.
Contact Form: For any enquires please use the contact form and we will get back to you as soon as possible

Here are some of the ways we can help you:

Finding the Perfect Book: Our knowledgeable team can help you find the right book based on your interests, age group, or specific Islamic topic you're interested in. We can also recommend resources for children, adults, or scholars.
Order Inquiries: Have questions about your order, tracking information, or payment methods? We're here to help! We can provide updates on your order status, troubleshoot any issues you might encounter, and answer any questions related to your purchase.
Return and Refund Policy: Unsure if a book is eligible for return? Need clarification on our return process? Our team can walk you through our return policy and guide you through the return process if necessary.

We Value Your Feedback:

Your satisfaction is our top priority. We appreciate your feedback on your experience with Al-Mishkah Online Book Store. If you have any suggestions, comments, or concerns, please feel free to share them with us via email or phone.

Privacy & Safety

At Al-Mishkah Online Book Store, we take your privacy and security seriously. This policy outlines how we collect, use, and protect your personal information when you visit our website and use our services.

Information We Collect:

Personal Information: When you place an order or create an account, we may collect information such as your name, email address, billing and shipping address, and phone number.
Order Information: We collect details related to your orders, including the books you purchase, payment information (excluding full credit card details - see Payment Security below), and order history.
Website Usage Data: We may collect data about your browsing activity on our website, such as the pages you visit, products you view, and search terms you use. This information is used to improve your user experience and personalize your browsing journey.

How We Use Your Information:

Process Orders: We use your personal information to fulfil your orders, send order confirmations and shipping updates, and provide customer service.
Improve User Experience: We use website usage data to understand how visitors interact with our website, personalize content recommendations, and improve the overall user experience.
Marketing Communications: With your consent, we may use your email address to send you newsletters about new arrivals, promotions, and special offers. You can unsubscribe from these communications at any time.

Data Security:

Payment Security: We use secure payment processing systems that comply with industry standards to protect your financial information. We do not store your full credit card details on our servers.
Data Encryption: We use secure socket layer (SSL) encryption technology to protect your personal information during transmission.
Data Storage: We store your personal information on secure servers with industry-standard security measures in place.

Data Sharing:

We will not share your personal information with any third party except in the following limited circumstances:

Service Providers: We may share your information with trusted service providers who assist us with operating the website, fulfilling orders, or sending marketing communications (with your consent). These providers are contractually obligated to keep your information confidential and secure.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations or protect the rights of Al-Mishkah Online Book Store or others.

Your Choices:

You can access and update your personal information through your account settings on our website.
You can opt out of receiving marketing communications by clicking the "unsubscribe" link at the bottom of any email you receive from us.
You can choose to disable cookies on your web browser. However, disabling cookies may limit your ability to use certain features of our website.

Children's Privacy:

We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us and we will take steps to remove it from our records.

Changes to this Policy:

We may update this Privacy Policy from time to time. We will post any changes on this page and encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us using the contact form on the website

Wholesale and School Inquiries

At Al-Mishkah, we understand the unique needs of educational institutions and organizations working to nurture young Muslims. Our comprehensive Islamic curriculum, Al-Mishkah, is designed to empower educators and provide a strong foundation for students on their journey of Islamic learning.

Benefits for Schools:

Proven Curriculum: Al-Mishkah is a meticulously crafted program with a proven track record of success in fostering a deep understanding of Islam among students.
Age-Appropriate Learning: The curriculum is divided into seven progressive levels, ensuring age-appropriate content that caters to children from ages 4 to 15.
Holistic Approach: Al-Mishkah goes beyond memorization, encompassing essential knowledge from various Islamic disciplines.
Concise & Engaging: Designed to fit the time constraints of supplementary schools, Al-Mishkah delivers information clearly and efficiently.
Flexible Implementation: We offer various resources and support to help schools implement Al-Mishkah effectively.

Wholesale Opportunities:

Are you a distributor or bookstore interested in offering Al-Mishkah to your customers? We provide competitive wholesale pricing and support to help you expand your Islamic education resources.

Ready to Learn More:

If you're a representative of a school or educational institution, or a bookstore/distributor interested in wholesale opportunities, we invite you to contact us today.

Payment Methods

• Credit / Debit Cards